FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
GENERAL FAQS
Where do I put the promo (discount) code?
Promo codes can be applied on checkout page.
Do you have a catalog for viewing your shoe collections?
You can see all of our shoe collections and their prices on our website at support@orthoeasefit.com
What is your refund policy? What is the 90-DAY wear test?
We are so confident in our shoes that we offer a 90-day wear test. You can try out our shoes risk free and return them within 90 days for a full refund if you are not fully satisfied. Please note the 90-day policy is limited to purchases made directly on orthoeasefit.com.
How long will it take to receive my order?
We normally ship within two business days, but delivery time also depends where you live. We ship via DHL, FedEx, UPS, and other trusted global carriers depending on your location, to ensure the fastest and most reliable delivery possible.
Can I place a rush order?
No. We are sorry, but currently we do not offer this option.
How long does it take to process returns?
Please allow approximately 2 to 3 weeks to receive a refund as it involves shipping the product back to our warehouse, authorizing the return and processing the refund.
Are orthopedic shoes covered by insurance or Medicare? What about Medicaid?
Medicare covers the cost of orthopedic shoes for people with diabetes who have an additional foot deformity or neuropathy. The payment should be processed by your healthcare practitioner. Regarding Medicaid, please check with your medical provider. Some states cover the cost of the shoes with Medicaid, but it requires a doctor’s prescription.
Which stores carry OrthoEase® shoes?
I’m diabetic and need diabetic shoes. Do you take Medicare?
Our diabetic shoes are approved by Medicare, but we do not accept insurance. To receive coverage by Medicare for our shoe, you must order them from a provider that bills Medicare.
Do you offer coupons? How do I apply them?
Once you’ve registered to receive our newsletter, you will start receiving discount codes in our emails and newsletters. Please make sure to enable the receipt of emails from support@orthoeasefit.com.